Productivity in Wealth Operations
82%
uplift in Pilot Team A productivity (+17 pts)
92%
uplift in Pilot Team B productivity (+19 pts)
56%
reduction in losses for Pilot Team A (-23pts)
65%
reduction in losses for Pilot Team B (-28pts)
“This data is really cool, it’s really helpful and insightful to see how I performed yesterday, so I can think of how to do better”
Pilot Team Participant
Process improvement and operational excellence in Business Lending
64%
reduction in Time-to-Decision with volumes up 50%
>80%
productivity uplift across 600 FTE
$14.5M
p.a. equivalent cost of labour capacity created
600
staff trained in relevant process principles
“I really enjoyed.... the whole thing... it challenged everyone in the room because it was different to the methodology we employ and assisted me in looking at things a different way”
Simulation Training Participant
'Attacking Dissatisfaction' - improvement of Ombudsman complaints handling
82%
productivity uplift
50%
increase in 48-hour resolution rates
$9.5M
reduction in credits and rebates per annum
1,974
days of customer wait time removed within 3 weeks
21pt
NPS improvement
“Rigour and practicality….A much deeper understanding of our business than I’ve seen, ever”
Group Managing Director
Rapid capacity uplift to meet increased demand
99%
uplift in output per day (premium product)
217%
uplift in output per person (premium product)
35%
uplift in component supply (new bottleneck)
“I suspect most of you have heard the incredible news... it's my happiest day of the year”
Group Managing Director (on initial pilot results)
Quick changeover to increase radiotherapy (linac) capacity and improve patient experience
85 mins
of capacity released per day in the pilot facility
1,670
additional treatments per annum per linac machine
89k
additional treatments p.a. if scaled across their network
"I think there are so many incredible selling points for this work… It’s about so much more than saving money and efficiency – you guys have done an awesome job and you have an advocate in me if you need one!... I am so impressed and it’s fascinating!"
Group HR Manager